Terms and conditions

Treatment plans

Once your treatment plan has been agreed, we will provide you written details of your treatment plan

If this plan changes due to radiographic or clinical findings we will inform and discuss this with you Treatment plans and quotes are valid for 90 days from the date the treatment plan was prescribed

If there are any queries about your treatment plan please contact us before the appointments or treatment is started    

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Payment

Orthodontic treatment requires £500 booking fee before your impressions appointment can be made

All other treatment requires a 50% deposit before the appointments are made unless otherwise agreed

We accept cash, bank transfer and some credit cards.

We do not accept cheque or American Express

5% discount is available on treatment plans over £1000 if paid upfront by bank transfer

All fees to be settled at the appointment where treatment is provided

All accounts must be settled before removal of braces or fitting of crowns, veneers and bridges

 
Refunds

If you have changed your mind about treatment, your deposit can be credited to your account to be used for future treatment as long as 48 hours’ notice has been given before your appointment otherwise you will forfeit your deposit

Assessment and diagnostic fees cannot be refunded

If you would like a refund, this must be requested at least 7 days before your appointment and will be subject to a 2% administration fee. Refunds will be processed within 3 working days

Refunds cannot be given once treatment has commenced

 
Late cancellation or missed appointments

A minimum of 48 hours’ notice of any cancellation must be given

We reserve the right to charge 50% of the treatment fee or up to £200 per hour (whichever is less) in the event of a missed appointments or those cancelled with less than 48 hours’ notice

You can cancel by telephone or online via the link contained in your email confirmation 
 

Late arrivals

We will endeavour to see you on time, however occasionally this is not possible due to unforeseen circumstances

Please arrive 5-10 minutes before your scheduled appointment

We appreciate sometimes being late for appointments is unavoidable, and we will try and accommodate patients as much as possible if you let us know in advance

If you are more than 10 minutes late, please be aware you may be asked to reschedule your appointment